Give feedback that people can actually use, kindly and clearly.
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Good feedback is specific, timely, and about behavior rather than character. This course gives you a simple structure you can use in any conversation.
You will practice with realistic examples.
Chapter 1
A simple three part model for giving feedback that people can use, and when to give it.
Situation, Behavior, Impact
A three part model.
Choosing the Right Moment
Timing matters.
Quick Check: Feedback
Test what you learned.
Chapter 2
How to listen without defending and decide what to act on.
Listening Without Defending
Stay curious.
